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WE ARE HAPPY TO HELP YOU
Our customer service is available from Monday to Friday, between 09:00 and 17:00. For questions you can reach us at flaatch@gmail.com or via a DM on Instagram. We try to respond as soon as possible.
I have one more questionAre your sneakers authentic?
Yes, at Flaatch we understand how important this is, which is why we guarantee that every shoe on our website is 100% is authentic.
When will I receive my order?
Standard shipping time is usually within 5 business days, but can take up to 12 business days.
When will I receive my order?
If you ordered sneakers from our 72H shipping collection, we aim to ship them within 72 hours. For all other sneakers, the standard shipping time is 3 to 12 business days. We do our best to get everything to you as soon as possible!
What payment methods do you offer?
At Flaatch you can pay safely with iDEAL, Amex, Maestro, Mastercard, Bancontact and Belfius.