Refund policy

The Customer holds the right to return or change when the following requirements are met:

The customer holds the right to open the package and check the contents. All products must be returned in original and unused state. Shoes may only be tried on in doors. We can't and do not accept returns if there are any signs of wear on the shoes. Signs like (but not limited to) creases in the toebox, dirt, dust and other filth in/on the shoe won’t be accepted and will not be eligible for return. Please make sure to check the product before sending it back to us. We have the right to refuse any return or refund if we suspect signs of wear like (but not limited to) the examples stated above.

2. Retour request must be made within 14 days after receiving your order. The shoes must be shipped back within 14 days after receiving the order, if the shoes are shipped after 14 days we can refuse the return or charge a fee.

3. The product must be in Original and brand-new state including tags, box, and extra’s if applicable.

If you wish to make a return/exchange, please follow these steps:

Check whether you have the right to return.

Email us at Flaatch @gmail.com and do a return request, please provide us with your order number
We will send you an e-mail within 5 business days after the request has been made, in this e-mail you will be able to purchase a retour label. send the package double-boxed & well packed. Flaatch is not responsible for any loss, nor damaging during the shipment.
The package must be received by us within 14 days of receiving the goods.
Keep the tracking receipt.
If your return has been received, your request will be processed within 10 working days

Please make sure that all requirements are met before starting a return, if you are not 100% if you can return your order or not, please contact us first. If we for any of the reasons stated above, have to deny a return, we will have to ship back the sneakers with the shipping fees being covered by the customer.