The Netherlands

Standard Shipping (€6.95)

Insured Shipping (€8.95

The rest of Europe

€14.95

Outside Europe

€24.95

We mainly ship within Europe, but it is also possible to place an order outside Europe, such as to America, Canada, etc.

The Netherlands

Within 5 working days, but can take up to 12 working days.

Europe

Delivered within 2 to 9 working days.

The rest of the world

Delivered within 4 to 9 working days.

Yes, all sneakers are shipped with a track & trace code. You can find this code in the email you receive after your order has been shipped.

Once your order has been shipped, you will receive an email confirmation. This email contains the track & trace number of the carrier, so you can track your order via the attached link.

In the confirmation email you will receive a track & trace code from the delivery person, so you can easily track your package.

After receiving your track & trace code, it may take up to 24 hours before more information is available.

Do you have any questions or are you having trouble tracking your order? Please contact us at info@flaatch.nl and we will be happy to help you!

We will send all information to the registered email address and address.

If you discover that you have entered an incorrect email address or address, please contact us as soon as possible at info@flaatch.nl so that we can correct it.

Yes, you can cancel your order within 24 hours of placing it. Make sure you contact us as soon as possible so we can adjust or cancel your order in time.

If you wish to cancel or change your order within 24 hours, please contact us at info@flaatch.nl.

First, send us an email with all the necessary information and a description of the differences between the product you received and what you ordered. Do not create a return in our portal yet, as this may cause confusion at our warehouse. First, report the damage via info@flaatch.nl.

1. Returns within 14 days
2. Check for stains and damage
3. Send your shoes in a separate box. The shoe box itself is not a shipping material.
4. All returns are checked by the Flaatch team
5. Return costs are at your own expense
6. Damaged or lost packages are your responsibility.
7. Returns will be processed within 5-10 business days.

You can always return your order within 14 days, no more.

We use a return link where you can fill in your order to process your return. This ensures that our return process runs smoothly and minimizes the chance of errors.

Report a return here .

You can return your product via our return portal, provided you meet the conditions. Click here to start your return.

Yes, that is possible! Send us an email to info@flaatch.nl to exchange your order, and we will be happy to help you.

Please note: you must still remain within the 14-day period for the exchange.

After receipt and approval of your return, it may take 5-10 business days for you to receive your refund.

After purchase you will receive the gift card by email, including clear instructions for use.

Flaatch gift cards have no expiration date and can only be redeemed online.

We are always open to new collaborations. Feel free to send an email to info@flaatch.nl with important information, such as your social media accounts.

Yes, you will receive free shipping once you sign up for our newsletter.

Please note that this code cannot be combined with other discount codes.

Yes, we use the most secure SSL technology, which encrypts your personal information and prevents it from being viewed by others.

At Flaatch you can pay safely with iDEAL, Amex, Maestro, Mastercard, Bancontact, Sofort and Belfius.